Contractual Basis:
All deliveries, services, quotations and contracts of Holzbau Hasselfelde OHG, hereinafter referred to as Holzbau Hasselfelde OHG, are governed exclusively by these terms and conditions. The customer expressly accepts these terms and conditions upon placing an order. Any conflicting terms and conditions of the purchaser are hereby expressly excluded. Any deviating terms and conditions require the express written confirmation of Holzbau Hasselfelde OHG. These General Terms and Conditions shall also apply to subsequent transactions, even if no further reference is made to them. The law of the Federal Republic of Germany shall apply. Other national laws and international sales law are excluded.
Transfer of risk, dispatch, delivery:
Partial deliveries by Holzbau Hasselfelde OHG are permitted, provided this is reasonable for the buyer. In the case of supply contracts, each partial delivery and partial performance shall be deemed an independent performance.
Holzbau Hasselfelde OHG may determine the method of dispatch, the route of dispatch and the transport company commissioned to carry out the dispatch at its own discretion.
In the case of consignments to businesses, the risk passes to the buyer as soon as the consignment containing the goods is handed over to the carrier.
For consignments to consumers, the risk passes to the buyer as soon as the consignment containing the goods is handed over by the carrier to the buyer or their authorised representative, or to a specified delivery address.
The person accepting the consignment must immediately report any obvious damage or any transport damage subsequently discovered to the carrier or freight forwarder, document this on the delivery note and subsequently notify Holzbau Hasselfelde OHG in order to be able to assert any claims.
Dispatch takes place following order confirmation. In the event of a high volume of orders, the delivery time may be extended at short notice. The stated delivery time is not binding in the event of delivery difficulties on the part of Holzbau Hasselfelde OHG’s suppliers or in the event of delays of any kind caused by the delivery service provider.
Sales prices / price adjustments:
The sales price is based on the purchase prices at the time of ordering. Should these change upwards or downwards by more than 10 per cent, the sales price shall be renegotiated at the request of either party. To this end, at the purchaser’s request, the contractor shall disclose the purchase invoice dated at the time of the order, as well as the actual costs incurred upon delivery, in order to determine whether a price reduction or increase is justified.
If no amendment to the contract is agreed, the contractor may terminate the contract without being liable for damages, although liability for damages arising from wilful misconduct or gross negligence, as well as in relation to life or limb, is excluded from this limitation of liability. Following termination, the advance payment must be refunded within two weeks.
Payment methods:
Holzbau Hasselfelde OHG accepts only prepayment by bank transfer or PayPal as a payment method for new customers. Cash-on-delivery orders are not accepted.
Invoice and delivery note:
Every order is confirmed by email upon receipt of payment; orders placed via the online shop system automatically receive an invoice, whilst other orders receive the invoice, showing VAT, together with the confirmation. If prepayment is selected as the preferred payment method, your payment is expected to be received within 7 days of the order being confirmed. (Where applicable, the invoice may be sent by post)
Warranty:
The warranty period for new goods is 24 months. It begins on the day the goods are delivered to the customer.
Copyright:
The images shown in the descriptions are for illustrative purposes only. Any use of the images, descriptions and/or other elements of the presentation (including in part) requires our written consent.
Infringements will be prosecuted without exception.
Right of withdrawal
You may withdraw from this contract within 14 days without giving any reason, either in writing (e.g. by letter, fax or email) or – if the goods have been delivered to you before the expiry of this period – by returning the goods. The period begins upon receipt of this notice in writing, but not before the goods have been received by the recipient (in the case of recurring deliveries of goods of the same type, not before receipt of the first partial delivery) nor before we have fulfilled our information obligations under Article 246(2) in conjunction with Section 1(1) and (2) of the Introductory Act to the German Civil Code (EGBGB), as well as our obligations under Section 312e(1), first sentence, of the German Civil Code (BGB) in conjunction with Article 246(3) of the EGBGB. To meet the withdrawal deadline, it is sufficient to dispatch the notice of withdrawal or the goods in good time.
The right of withdrawal does not apply to the following contracts:
contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
The notice of withdrawal must be sent to:
Holzbau Hasselfelde OHG, Rosentalstr. 16 a, 38899 Hasselfelde
Telephone: +49(0)39459 – 739230
Email: info (at) holzbau-hasselfelde.de
Consequences of withdrawal
In the event of a valid withdrawal, the goods and services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received, either in whole or in part, or can only return it in a deteriorated condition, you may be required to compensate us for the loss in value to that extent. In the case of the supply of goods, this does not apply if the deterioration of the goods is attributable solely to their inspection – as would have been possible, for example, in a high street shop.
Items that can be posted must be returned at your own risk. You must bear the costs of the return shipment if the goods delivered correspond to those ordered.
End of the cancellation policy
Returns Policy
Right
of return You may return the goods received within 14 days without giving any reason by sending them back. The period begins upon receipt of this notice in writing (e.g. by letter, fax or email), but not before the goods have been received by the recipient (in the case of recurring deliveries of goods of the same type, not before receipt of the first partial delivery) nor before we have fulfilled our information obligations under Article 246(2) in conjunction with Section 1(1) and (2) of the Introductory Act to the German Civil Code (EGBGB), as well as our obligations under Section 312e(1), first sentence, of the German Civil Code (BGB) in conjunction with Article 246(3) of the EGBGB. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) may you also declare the return by submitting a request for return in writing. To meet the deadline, it is sufficient to dispatch the goods or the request for return in good time. In any case, the return shipment shall not be at our expense or risk. Custom-made products and items manufactured to specific customer requirements are excluded from any right of return.
The return shipment or request for collection must be sent to:
Holzbau Hasselfelde OHG, Rosentalstr. 16 a, 38899 Hasselfelde
Telephone: +49(0)39459 – 739230
Email: info (at) holzbau-hassselfelde.de
Consequences
of a return In the event of a valid return, the goods received by both parties must be returned and any benefits derived (e.g. benefits of use) must be surrendered. Compensation for loss of value may be claimed if the goods have deteriorated. This does not apply if the deterioration of the goods is solely attributable to their inspection – as would have been possible, for example, in a high-street shop.
Obligations to refund payments must be fulfilled within 30 days. For you, this period begins when you dispatch the goods or the request for return; for us, it begins upon receipt.
End of the returns policy